Product Returns Policy:

Special orders for factory direct items cannot be cancelled.

If items have been sent to our warehouse for fulfillment, cancellation not due to back order will be subject to cancellation fee. Shipping/Handling fees are not refundable.

To return a purchased item, please contact our customer service department by email to [email protected] for Return Merchandise Authorization (RMA) Number. 

All items sold by American Digitals are covered by 30-day Limited Manufacturer’s Warranty (from the date on the invoice) guarantee against defective products (which means manufacturer's defects) in this content. 

Although American Digitals allows for returns, claimed to be defective, American Digitals makes no warranties of any kind with respect to the quality, condition, or performance, whether such claim is based upon principles of contract, warranty, negligence, or purpose or otherwise sold on American Digitals.

American Digitals is not responsible for any damages to products purchased resulting from work done by any anyone other than certified American Digitals Technicians and we do not guarantee compatibility of any products.

All returns must be delivered to one of American Digitals locations within 15 days of the original invoice date, must be accompanied by a valid Return Merchandise Authorization (RMA) Number issued by American Digitals Returns Department. Returns MUST contain all of the original packaging intact and in unused condition. Any used or disfigured products will void any claims for return. Shipping and Handling charges are not refundable.

All returns will be refunded at the current value or sale price of the returned product at American Digitals minus any applicable fee and/or charges.

Special order cannot be returned as they are built to order directly from the manufacturer. Consumable Products cannot be returned after being opened and will be denied return upon request. If returning an item because you do not want the item or ordered the wrong item, the following rules and fees apply:

Unopened box: A 5% restocking fee will be applied. Opened box: On most items, a 10% - 25% restocking fee will be charged based on the condition of the returned item. 

Defective Item: A replacement will be shipped free of charge once we receive the defective item. Defective items will be replaced with the same model only. If the replacement is not available, we will recommend a comparable. If our recommendation is not agreeable, a Full Refund will be processed.

Damaged Item in Transit: If you discover that the product was damaged during shipment, contact the carrier to report the damage and request an inspection and contact our customer service department by email at [email protected] file a claim.

Shipping Process